At MVP Health Care, we’re on a mission to create a healthier future for everyone – which requires innovative thinking and continuous improvement. To achieve this, we’re looking for a Customer Experience CX, Sr. Service Designer to join #TeamMVP. This is the opportunity for you if you have a passion for design, self starter and energetic.
Qualifications you’ll bring:
Minimum of 3-5 years of hands-on experience working as a Service Designer, User Experience Designer, or related experience in business process design
Experience in the healthcare industry with a focus on customer experience or operations
Experience with lean methods and mindset
Experience with Miro or similar remote collaboration tools
Digital Portfolio:
Your key responsibilities:
Facilitate workshops and collaborative design sessions with cross-functional teams; including but not limited to persona development, customer journey mapping, and service blueprinting
Lead the collaborative design of business resources to deliver exceptional experiences for our customers
Focus on the frontstage actions, backstage actions, supporting processes and technologies that bring our customer experiences to life.
Conduct qualitative research using ethnographic and participatory methods
Providing guidance to our roadmap and design efforts to align with company goals
Ability to maintain confidentiality and adhere to regulatory compliance issues as they exist and change from time to time
Promote service design efforts, mindset, and methods through presentation and communication
Mentor and provide training to others in the organization on the above areas to help increase our organizational understanding of UX strategy
Where you’ll be:
Virtual in Eastern or Central Time Zone
Pay Transparency
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
Affirmative Action
MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com.