Senior Product Designer, Deliveries

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

As a Senior Product Designer on the Food/Mart team, you will be part of a group of accomplished product designers and UX writers who are carving the pathway for the future of online ordering and discovery. The future of online food and mart will leverage Grab's ecosystem, focusing on seamless payments, reliable fulfilment, and the establishment of relationships that build trust between consumers, merchants, and driver-partners who deliver the food.

Get to Know the Role

As a Senior Product Designer, your role will involve daily collaboration with a dynamic and diverse team of specialists. This includes other Product Designers, Product Managers, Analysts, Engineers, and Business Stakeholders. You will report to Senior Designer Manager and work onsite at the Grab Malaysia office.

The Critical Tasks You Will Perform

• Define consumer experience for online food and mart discovery and ordering, leveraging Grab's ecosystem.
• Outline merchant and driver-partner experience including order creation, allocation, collection, payment verification, and delivery.
• Understand global on-demand apps used by consumers, drivers, and businesses.
• Conduct various types of testing for consumer and driver-partner on-demand solutions.
• Collaborate with stakeholders on information architecture, user journey mapping, and wireframe flows.
• Enhance experiences across platforms for consumers, merchants, and driver-partners.
• Deliver excellent design artefacts from ideation to prototyping/validation, inspiring other designers.
• Create high-fidelity prototypes, collaborate with engineers, and develop top-quality product solutions.

What Essential Skills You Will Need

• Provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow, and demonstrate how you go from problem discovery to launch.
• Minimum 4 years as a product designer
• Experience in on-demand service industry, online ordering and discovery, and online to offline service design.
• Strong understanding of web/mobile UX design and design systems.
• Working knowledge of mobile/web front-end development.
• Ability to create prototypes and conduct various types of user tests.
• Keen eye for visual design with hands-on user interface design experience.
• Proficiency with design tools like Figma/Figjam, ProtoPie, AfterEffects or similar.
• Ability to present design concepts to stakeholders.
• Experience in service design, user research, and translating findings into product features/improvements.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.