Salesforce User Experience Designer, Associate

We are looking for an experience designer with a service design mindset and a passion for innovation. 

Join our Design and Customer Experience (DCE) team and design and deliver integrated service experiences across lines of business. 

As a Salesforce User Experience Designer, Associate in our Design and Customer Experience (DCE) team, you will be at the forefront of designing and delivering integrated service experiences across lines of business. You will work closely with industry-leading partners within product and tech, keeping user needs as a top priority. 

Your role will involve identifying core jobs-to-be-done for frontline employees and customers alike through research and designing service prototypes to explore value creation across products, channels, and the JP Morgan Chase service ecosystem.

Job Responsibilities:

• Design and re-design product and service experiences related to our sales optimization efforts and initiatives


• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers


• Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work


• Create and develop service journeys, service maps, and prototypes to explore different options, including unexpected, but still workable solutions


• Diagram the interactivity of the services and product ecosystems, including omnichannel services and feature interactions, with user flows and wireframes


• Create detailed UI design, built upon our Design System, that brings our solutions to life


• Present work, connecting design decisions to desired business impact

Required Qualifications, Capabilities and Skills:

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design, Service Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience


• Self-directed in both planning and structuring work and executing at expected levels of quality


• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers


• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping with proficiency using MS Office as well


• Familiarity with Salesforce and Salesforce Lightning Design System