[What you will be working on]
Support project scoping efforts by diagnosing the type and extent of design intervention required for a given problem statement.
Conduct customer and product discovery interviews, through facilitating and planning workshops and other design-centric methods, to identify strategic points of leverage.
Prototype to create artefacts at different fidelity level to help visualise and communicate ideas to stakeholders and non-design folks.
Synthesize across channels and touchpoints, understanding how different actors & systems and interact to impact the end-to-end service, and recommend design interventions according to the existing constraints, and with the respective key decision-makers.
Communicate research insights, and influencing product decisions if needed, in service of the user/customer.
Collaborate with multidisciplinary teams which may include Product Owners, Policy, Legal, Data, Engineering, etc. This may include:
advocating for human-centric decision-making in your projects and team members
providing process facilitation in product prioritisation, and road mapping conversations
working closely with product managers and engineers on design specifications
Support internal design team efforts on design and research ops as part of maturing our team’s design practice.
[What we are looking for]
Relevant qualifications and/or experience in a related field
At least 2-3 years of work experience in relevant product, or UX design role in similar B2B, or G2B industries
Experience working within a cross-functional team in an agile context
Ability to drive cross-functional collaboration to customer experiences, exhibiting communication skills, community collaboration, and providing leadership and guidance on design processes.
Strong stakeholder management skills, including facilitating decisions.
Strong systems thinker and effective executor. Can think big picture and start small
Good command of product design tools. (We use Figma and MIRO)