DescriptionYou will have the opportunity to shape the future of our contact center employee experience. This role offers a unique intersection of design craft and strategy, where your curiosity and problem-solving skills will be highly valued. Join us and contribute to improving the end user experience while growing your career in a dynamic and supportive environment.
As a Senior User Experience Designer in Consumer & Community Banking, you will conceptualize, structure, and detail our user experiences within the context of a broader user journey. Your Key responsibilities include working alongside your cross-functional team members to represent the voice of the customer, influence decisions, and ultimately deliver the best possible agent desktop experience for our employees and the customers they serve. We expect you to have strengths in user centered design and agile methodologies, as well as a desire to continually broaden and improve your skills.
Job Responsibilities
- Design and re-design product experiences across our Product Agility Team offerings
- Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users with the support and guidance of Experience Researchers
- Collaborate directly with engineering peers, advocating for the user’s perspective
- Ideate and prototype to explore different options, landing on elegant, and even unexpected, solutions that satisfy requirements
- Diagram the interactivity of the product ecosystem, including omnichannel service and feature interactions, with user flows and wireframes
- Detail design, built upon our Design System, that brings our solutions to life
- Connect design decisions to desired business impact
Required Qualifications, Capabilities and Skills
- Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible boot camp or similar accelerated learning program, or equivalent work experience
- Self-directed in both planning and structuring work and executing at expected levels of quality
- Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
- Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
- Able to show how your understanding of technical constraints and opportunities informed your design solutions
- Comfortable and confident when presenting work to cross-functional Directors
Preferred Qualifications, Capabilities and Skills
- Financial services experience (or similar regulated industry such as healthcare, government, pharma) a plus
- Has shipped multiple successful digital products, demonstrating user- and human-centered design approaches
- Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
- Demonstrated understanding of how design connects with broader business value