Senior UX Designer

Job Description

Responsibilities:

• Design the overall functionality of key features within complex online services in order to ensure a great user experience


• Facilitate a variety of design-thinking activities and collaborative sessions to understand the problem a digital solution needs to solve


• Plan and execute user research to understand user expectations, behaviours and needs to inform design decisions


• Develop user personas, journey maps, service design blueprints, information architecture diagrams and other design artefacts as suits the needs of the project or product team


• Conduct research to ensure designs are aligned with industry best practices


• Translate concepts into wireframes, wireflows, low and high-fidelity mock-ups and clickable prototypes that illustrate the product's functionality and can be used for usability testing and user research


• Take a user-centred design approach and rapidly test and iterate your designs


• Ensure designs are accessible, optimized for a wide range of devices and interfaces, and aligned with the Ontario government’s design system


• Help to mature the organizations’ design and research operations

Experience design expertise

• Human-centred design experience and expertise in developing and executing strategies that improve overall user interactions with digital products and services, resulting in measurable enhancements and positive user feedback


• Ability to lead the design of complex digital services from concept to production, including experience designing information architecture, UI and UX optimized for a wide range of devices (e.g. web responsive)


• Demonstrated experience creating research and design deliverables such as empathy maps, site maps, journey maps, user flows, wireframes, mock-ups, clickable prototypes, presentations and reports


• A solid understanding of generative and evaluative user research methods and how user research can be incorporated continuously in the digital product lifecycle


• Hands-on experience creating user research plans, recruiting participants, facilitating user research, analyzing findings and delivering insights


• Experience researching and applying industry best practices to support your design deliverables


• The ability to incorporate web analytics, visitor feedback, performance metrics and other data to inform design decisions


• Practice providing rationale for design decisions in group settings with multiple stakeholders


• Proficient with design and prototyping software, digital collaboration and web conferencing tools

Desirable Skills:

• Familiar with using Axure for creating realistic prototype


• Knowledge of how to design to meet WCAG 2.0 Level AA standards


• Experience working in an agile environment


• ·Experience designing for government or comparable solutions involving complex navigation and interactions