At Bunnings, you’ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.
We are seeking an experienced Service Designer to join our growing team.
About the role:
The Service Designer will play an important role in designing experiences that deliver a seamless and cohesive customer experience across our channels. Their role is to harness this whole ecosystem, understand how people move across services, design the connectivity between them and bring to life new service propositions for our customers conscious of the backstage elements that bring to life the front stage experiences.
All of this will be done with a range of cross-functional teams where you will work closely with our Service Design team to collaborate with our Digital Delivery Team (consisting of product owners, design researchers and developers), our Analytics Team and other key business functions (especially store operations, marketing and IT).
The Service Designer will be part of our Digital function, focused on both retail and commercial customers.
As the Service Designer, you can expect to:
You’ll need:
Joining a highly dynamic and collaborative team you will possess exceptional stakeholder management, facilitation and communication skills. Ideally you will possess experience bringing a new service proposition to life moving from initial concept through to delivery.
Additionally, you will possess:
We’re here to support you.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.
You’ll be part of a workplace where you’ll feel like you belong.
There's so much on offer when you're part of our Bunnings team with benefits including:
Our flexible and informal work environment which helps bring balance between work and home.
Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.
Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.
12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.
The opportunity to create a real difference in your local community and environment.
Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.