Contract Duration: 6 mos, then likely to extend or convert permanent
Job Purpose and Function
Develop and recommend comprehensive user experience (UX) strategies
Analyze the user experience by evaluating the applications end-to-end, seeking out opportunities for improved experiences
Assist in the design and development process by collaborating with clients, business analysts, front-end and development team members
Influence team members and business partners by explaining the impact of designing/developing with the end user in mind
Assist in defining user experience goals and research initiatives
Analyze and document project requirements and business goals, applying them to design solutions
Analyze and recommend the right Design Thinking methodology based on the product, channel, audience, and the application requirements or workflow
Create and apply various user experience models such as journey maps, swim lane diagrams, empathy maps, use case scenarios, personas, etc. to guide the team
Create wire frames and prototypes based off requirements that meet business and user objectives
Work with business partners and market researchers, designers, and program managers to solve complex UX design problems and deliver results
Act as subject matter expert for user insights and user experience best practices
Recommend user experience improvement opportunities
Influence UX visual and interaction designs and ensure they remain engaging to the customer
Act as stakeholder in user readiness development plans, aligning self-help and training with user experience goals
Assist with managing multiple projects under tight deadlines across a broad variety of product categories and audiences
Proactively draw out user experience or design issues and successfully address those issues to ensure projects stay on track to meet interim project milestones, project time/scope/quality/funding expectations
Perform as a project team member, owning UX deliverables throughout Development Life cycle for multiple projects within various phases
Ensure that the IT deliverables meet design expectations
Remain abreast of emerging technologies, and industry best practices and trends