DescriptionJob Description
As a User Experience Design Lead, Vice President in the Chase Consumer Bank portfolio, you will be instrumental in scoping, shaping, designing, and delivering initiatives. Collaborating closely with our Senior UX Leads and cross-functional partners, you will effectively articulate user and customer needs, using research and data to inform the creation of prototypes and high-fidelity designs. You will work in tandem with partners from Research, Content, Tech, and Product departments, participate in strategic discussions, and have the opportunity to directly design user-centric experiences for web and mobile platforms.
Job Responsibilities
- Collaborate with cross-functional partners (including Product, Research, Content, Tech) to help define product strategy, aligned to user needs and business goals.
- Get hands-on designing end-to-end experiences leveraging research and design thinking best practices to inform your work.
- Participate in research activities such as user interviews, surveys, focus groups, usability studies, etc.
- Lead design activities and creation of UX artifacts for web, mobile and Omni channel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes), working in close partnership with content designers and UX researchers.
- Develop and sustain effective cooperative working relationships with peers, managers, and other stakeholders.
- Create presentations and share work with stakeholders providing rationale for strategic decisions and design choices.
Required Qualifications, Capabilities And Skills
- Bachelor’s Degree (or higher)
- 5+ years of professional experience designing and delivering customer-facing products and experiences for web and mobile.
- Advanced to expert skill level designing and prototyping in Figma.
- Strong visual design skills + experience in service design.
- Deep knowledge of user-centered and human-centered design approaches
- Experience working with cross-functional teams through discovery, ideation, prototyping, testing, and enablement etc., using Design Thinking and Agile best practices.
- Strong storytelling skills
- Experience creating presentations in PowerPoint and/or Keynote.
Preferred Qualifications, Capabilities And Skills
- Understanding of Accessibility Guidelines and Inclusive Design practices.
- Experience designing for large scale, Omni channel products and services.