DescriptionFinancial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. UX Design Leads are core to the transformation of product development at JP Morgan Chase, operating as a peer and partner with Product Management, Engineering and Data Science Teams.
Help shape the direction of a multi-year transformation program. As a UX Design Lead you’ll be both producing and directing solutions for our internal post-trade ecosystem. Your design, communication and collaboration skills will be critical in this role as you tackle ambiguity in a fast-paced, results-driven environment.
As a UX Design Lead, you’ll focus on internal-facing applications and will be responsible for delivering innovative design solutions to complex problems in a collaborative environment. Working as a valued member of a multidisciplinary team, you’ll work in partnership with our product managers, business stakeholders, data scientists and development teams to shape the direction of our products.
Job Responsibilities
- Work on the internal products and services for Markets Post Trade, part of JP Morgan’s Commercial & Investment Bank.
- Translate complex ideas into understandable concepts that increase the efficiency of teams and reduce the risk of human error.
- Engage and build alignment across different partners and teams.
- Establish a strong design process with partners.
- Lead and create end-to-end product and experience design by:
- Leading research to understand user needs and define opportunities through usability and empathy studies.
- Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools.
- Supporting effective storytelling and presentation of visual concepts to various stakeholders.
- Creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.
- Deliver work that’s not only user-friendly, but which also produces results – measuring your work’s value by identifying success criteria and performing user validation throughout the design process.
Required Qualifications, Capabilities and Skills
- Bachelor’s Degree in relevant design discipline, certification from credible bootcamp or similar accelerated learning program, or equivalent work experience.
- Minimum of 5 years of relevant work experience.
- Clear communicator comfortable presenting to senior stakeholders.
- Be a problem solver who works best within a collaborative team-focused environment.
- Be comfortable learning complex financial and regulatory concepts.
- Be a detail-focused, self-starter, comfortable with ambiguity and evolving business requirements.
- Understand what makes an experience good or bad. You can think through user problems, find reasonable solutions, explain your rationale to multiple roles, mock them up in detail, and work with engineers to build them.
- Understand and practice the different phases of the user research and design process –validating hypotheses with users, effectively communicating concepts, creating low/high fidelity prototypes.
- Be comfortable giving and receiving feedback and critique.
About Digital Experience Design
The Digital Experience Design team (DXD) includes nearly 300 UX and visual designers, service designers, researchers and creative technologists spread across six global locations. As a team, we partner with business, product, and technology stakeholders across the Commercial & Investment Bank to design products and services that drive engagement, increase client satisfaction and delight end users.
Learn more about DXD at http://design.jpmorgan.com/
Diversity by Design
Our team, our work and the outcomes they produce are driven by diversity. Here, you’ll find people from all over the world, valued for the added dimensions their experience, origins, and perspectives bring to the products we deliver. Join us and see for yourself that our commitment to diversity is intentional, essential, and ongoing. It provides the insight and ideas we need to be a better team. And a smarter one, too.